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Terms and conditions


Any reproduction, in whole or in part, is systematically subject to the authorization of the owners. However, links of the hypertext type to the site are allowed without specific requests.

1. Acceptance of conditions

The customer acknowledges having read, at the time of placing the order, the particular conditions of sale stated on this screen and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relations between the various brands (SIGNATURES, O de V, and FRAGRANCE CREATION) and his client, both parties accepting them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, except preliminary, express and written exemption.

2. Products

The photographs illustrating the products do not enter the contractual field. If errors are introduced, in any case, the responsibility of Julie ROCHON can not be committed. The products offered are available in our laboratory.

3. Order

Automatic registration systems are considered as proof of the nature, content and date of the order. The acceptance of the order is confirmed to the customer to the email address that he has communicated. The sale will not be concluded until the confirmation of the order. We reserve the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order. The information given by the buyer, at the time of taking the order commit this one: in case of error in the wording of the addressee's details, the seller can not be held responsible for the impossibility in which it could be to deliver the product.

4. Delivery

After confirmation of the order, we undertake to deposit with our transport provider (usually the Post), all the references ordered by the buyer and this in a maximum period of 48 hours worked, except sale or problem of stock related to the seasonal natural extracts offered.This transport provider undertakes by contract to deliver the order to the address of the buyer. In the case of a transport system called against-refund, the customer agrees to pay the carrier or his representative the full amount indicated in the order confirmation.De addition to deliveries outside France the Customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, and any other taxes due under the laws of the country of receipt of the order. All orders placed are intended for the personal use of the customers, the customers or the recipients of the products are prohibited any partial or total resale of the products of our marks. The delivery will be carried out by the post office colissimo followed or in chronopost following the choice of transport of the customer in Metropolitan France. Delivery is made in the time slot provided with the customer by the direct delivery of the product to the intended recipient, or in case of absence, to another person authorized by the customer. The possible delays do not give the right to the purchaser to claim damages and interests. The delivery in the countries of the EEC are carried out by the post office colissimo followed Europe or in Chronopost according to the choice of the customer, for the deliveries out of the EEC deliveries are made by the international postal services or chronopost according to the choice of the customer. In the case of a technical product, the customer will take special care to check the correct operation of the delivered device, read the instructions for use that is provided.

In case of apparent defects, the buyer has the right of return under the conditions provided in this document. Are considered as force majeure releasing the seller from its obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied. The goods always travel at the risk of the recipient. Always check your parcel on arrival. You have a period of 48 hours to make any reservations with the carrier in case of missing or damaged. For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery. If the customer wants 2 places of delivery, he places 2 orders, with related shipping costs.

5. Retractions

You have 14 days (from receipt of the articles) to make an opinion. In case of exchange or refund, return the item (s) nine (s) in its (their) original packaging, intact, with all accessories, instructions and documentation at the address next :



Le Mas Perdom chemin des Oliviers

83330 - Le BEAUSSET


In case of exercise of the right of withdrawal, we are required to refund the sums paid by the customer, free of charge, with the exception of the cost of return. The refund is due within a maximum of 30 days.

6. Price

The price is expressed in euros. The price indicated on the product sheets does not include the transport. The price indicated in the confirmation of order is the final price. This price includes the price of the products, the costs of handling, packaging and conservation of the products, transportation and commissioning costs.

7. Payment

The price charged to the customer is the price indicated on the order confirmation sent. The price of the products is payable in cash on the day of the actual order. The payment is made by postal against-refund, by credit card bearing the acronym CB or by the Paypal system. Online, Paypal allows you to pay via your account, and the payment by CB uses a secure bank server. Your credit card number is sent to the bank's servers, your payment is made directly to a bank in an environment secure without going through the server of the shop, guarantee all the more important that your numbers are known only to our banking partner, Crédit Agricole. The order validated by the customer will be considered effective only when the payment centers concerned will have given their agreement. In case of refusal of said centers, the order will be automatically canceled and the customer notified by email.

8. Litigation

This contract is subject to French law. We can not be held liable for damages of any kind, whether tangible or intangible, that could result from a malfunction or misuse of the products marketed. The same is true for any modifications of the products resulting from the manufacturers. Our responsibility will be, in any case, limited to the amount of the order and can not be blamed for simple errors or omissions that may have persisted despite all the precautions taken in the presentation of the products. In case of difficulties in the application of this contract, the buyer has the possibility, before any action in court, to seek an amicable solution including with the help of: a professional association of the branch, an association of consumers or any other counsel of his choice. It is recalled that the search for the amicable solution does not interrupt the "short delay" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the discretion of the Courts, the respect of the provisions of this contract relating to the contractual guarantee supposes that the buyer honors his financial engagements towards the salesman. The complaints or disputes will always be received with attentive benevolence, the good faith being always presumed in the one who takes the trouble to expose his situations. In case of dispute, the customer will first contact the company to obtain an amicable solution.Failing this, the Commercial Court of Toulon is the only competent, regardless of the place of delivery and method of payment accepted.

Complaints or disputes will always be received with attentive benevolence, good faith always being presumed in the person who takes the trouble to expose his situation. In case of dispute, the customer will address priority to our customer service to obtain an amicable solution, and best resolve any dispute that may occur within a maximum period of 14 days upon receipt of the order.

Address :



Le Mas Perdom chemin des Oliviers


Phone : +33 6 29 58 73 79


9. Warranty

We guarantee that all selected products are produced, prepared and controlled in France in our laboratories. In any case, we can not be held responsible for non-compliance with the regulations and laws in force in the country of reception, our responsibility is systematically limited to the value of the product in question, value at its date of sale and without recourse to the brand or the company producing the product. In any case, the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the Civil Code). Provided that the buyer proves the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the civil code); if the buyer goes to court, he must do so in a "short time" from the discovery of the hidden defect (art.1648 of the Civil Code). You can contact customer service: 6 days out of 7 (from Monday to Saturday included) at Phone number: (+33) 6 29 58 73 79, or by email at

10. Cas of force majeure:

Our responsibility can not be engaged in the case of force majeure such as strikes, fires, natural disasters, or others, this list not being exhaustive.

11. Computer and Freedom:

The portal has been registered with the National Commission for Informatics and Liberties (CNIL) under number 1865271 v0. We are committed to protecting the privacy of personal information provided by visitors on its portal.

In accordance with the Data Protection Act of January 6, 1978, visitors to the site QUOSENTIS.COM have a right to access, rectify or delete data concerning them. They can exercise this right at any time by sending their request by post to:



Le Mas Perdom Chemin des oliviers